🌴Support and Monitoring

Post-deployment, the platform will require continuous support and maintenance to ensure smooth operations and to address evolving user needs.

Planned Support Structure:

• Help Desk / Ticketing: A dedicated support channel to log and track issues.

• Routine Maintenance: Regular updates, security patches, and system health monitoring.

• User Training & Documentation: Continuous updates to manuals and training materials as the system evolves.

• Performance Monitoring: Ongoing review of system KPIs to ensure reliability and compliance.

• Escalation Protocols: Defined processes for resolving critical issues within agreed timelines.