🚨Solution Overview

The DOI PSM is a mission-critical middleware solution designed to handle high-throughput transactional requests (primarily DOI/Push notifications). It serves as a robust buffer between client applications and sensitive downstream infrastructure (like OTA/HSM servers), ensuring reliability through asynchronous processing, rate limiting, and failure recovery.

By implementing a secure, user-interactive confirmation layer directly on the SIM card, the solution ensures that every subscription is explicitly authorized by the user, thereby meeting NCC (Nigerian Communications Commission) compliance standards and reducing revenue leakage. This initiative is being executed as a Proof of Concept (POC) to validate technical feasibility and commercial viability before full-scale rollout.

2. Business Problem & Objectives

In the current VAS ecosystem, incomplete activation flows can lead to revenue loss and customer dissatisfaction. The DOI solution addresses these specific challenges:

• Revenue Leakage: Prevents loss of revenue from attempted but unverified subscriptions. Often, users initiate a service but drop off due to complex activation flows or lack of trust.

• Customer Trust: Eliminating non-consensual subscriptions enhances brand trust and reduces calls to customer care regarding "services I didn't sign up for."

• Regulatory Compliance: Ensures 100% adherence to NCC requirements for customer consent (Double Opt-In), mitigating the risk of regulatory fines.

Key Performance Indicators (KPIs)

The solution is architected to achieve the following performance targets:

• Activation Uplift: Increase activation completion rates by at least 20%.

• Delivery Success: Achieve a delivery success rate of ≥ 98% across diverse device types.

• Latency: Maintain an End-to-End (E2E) latency of < 3 seconds to prevent user drop-off.