# Support and Monitoring

Post-deployment, the CMS will require continuous support and maintenance to ensure smooth operations and to address evolving user needs. EBS will collaborate with LSLGA to provide ongoing technical and functional support.

**Planned Support Structure:**

* **Help Desk / Ticketing:** A dedicated support channel for LSLGA staff to log and track issues.
* **Routine Maintenance:** Regular updates, security patches, and system health monitoring.
* **User Training & Documentation:** Continuous updates to manuals and training materials as the system evolves.
* **Performance Monitoring:** Ongoing review of system KPIs to ensure reliability and compliance.
* **Escalation Protocols:** Defined processes for resolving critical issues within agreed timelines.