🌴Support and Monitoring

Post-deployment, the CMS will require continuous support and maintenance to ensure smooth operations and to address evolving user needs. EBS will collaborate with LSLGA to provide ongoing technical and functional support.

Planned Support Structure:

• Help Desk / Ticketing: A dedicated support channel for LSLGA staff to log and track issues.

• Routine Maintenance: Regular updates, security patches, and system health monitoring.

• User Training & Documentation: Continuous updates to manuals and training materials as the system evolves.

• Performance Monitoring: Ongoing review of system KPIs to ensure reliability and compliance.

• Escalation Protocols: Defined processes for resolving critical issues within agreed timelines.