# System Features

The **LSLGA Customer Management System (CMS)** will provide a comprehensive set of features designed to streamline the gaming license application and renewal process. These features will ensure that both applicants and LSLGA staff can efficiently interact with the system.

### Key Features

* **Digital Application and Renewal:** Web-based portals allowing operators to submit and renew licenses online.
* **Document Management:** Secure upload and validation of required documents, such as CAC certificates and tax clearance.
* **Automated Notifications:** Email and SMS alerts to keep applicants informed of their license status.
* **Approval Workflows:** Structured review processes for LSLGA staff, ensuring compliance and traceability.
* **Payment Integration:** Integration with secure payment gateways for processing license fees.
* **Performance Dashboard:** KPI and reporting tools for monitoring operational performance and compliance metrics.

### Service Component List

* User Registration and Role Management
* License Application and Renewal Engine
* Document Management System
* Payment Processing and Reconciliation Engine
* Agent Licensing Module
* Compliant Management System
* Inspection Schedule and Review Tool
* Compliance Tracking and Alerting Engine
* Reporting Dashboards
* Administrative Tools and Audit Logs