Project Scope

The scope of NIPOST Project encompasses the design, development, deployment, and continuous enhancement of a comprehensive telecommunications service delivery platform integrating MTN Nigeria, NIPOST infrastructure, and EBS Technology solutions. This platform serves as a centralized customer acquisition and service activation gateway to streamline telecommunications services, improve operational efficiency, and enhance service accessibility across Nigeria's 36 states.

In-Scope Items

The project includes the following core components:

• Development of a comprehensive telecommunications service platform using secure APIs and modern web technologies, powered by enterprise-grade infrastructure and NIPOST's nationwide outlet network.

• Design and implementation of core platform modules and operational interfaces, including:

  • MTN Vending App - Direct Service Distribution Platform

  • MTN Activation on the Go - MTN Service Activation Interface

• Customer Service:

  • Real-time SIM card activation and registration

  • Router sales and configuration management

  • Multi-service activation support (voice, data, broadband)

  • Automated customer onboarding and KYC verification

• Distribution & Support Infrastructure:

  • NIPOST outlet integration for physical service delivery

  • Agent network management and support system

  • Home service delivery coordination

  • Virtual customer service capabilities

  • Technical support ticketing system

Out-of-Scope Items

• Integration with non-MTN telecommunications services or competitors

• Multi-language localization beyond English and major Nigerian languages

• Social media platform integrations outside of customer support channels

The scope of the NIPOST Project encompasses the development of a platform to facilitate telecommunications service delivery and customer acquisition across Nigeria's diverse geographic and demographic landscape.