🤝System Features

The LSLGA Customer Management System (CMS) will provide a comprehensive set of features designed to streamline the gaming license application and renewal process. These features will ensure that both applicants and LSLGA staff can efficiently interact with the system.

Key Features

• Digital Application and Renewal: Web-based portals allowing operators to submit and renew licenses online.

• Document Management: Secure upload and validation of required documents, such as CAC certificates and tax clearance.

• Automated Notifications: Email and SMS alerts to keep applicants informed of their license status.

• Approval Workflows: Structured review processes for LSLGA staff, ensuring compliance and traceability.

• Payment Integration: Integration with secure payment gateways for processing license fees.

• Performance Dashboard: KPI and reporting tools for monitoring operational performance and compliance metrics.

Service Component List

• User Registration and Role Management

• License Application and Renewal Engine

• Document Management System

• Payment Processing and Reconciliation Engine

• Agent Licensing Module

• Compliant Management System

• Inspection Schedule and Review Tool

• Compliance Tracking and Alerting Engine

• Reporting Dashboards

• Administrative Tools and Audit Logs